SHIPPING POLICY

At Browelle, we aim to make your shopping experience as simple and reliable as possible. Please review our shipping policy below before placing your order.

ORDER PROCESSING

All orders are processed within 1–3 business days after your order has been confirmed.

Orders are not processed on weekends or public holidays. During periods of high demand, processing times may occasionally take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information when available.

SHIPPING TIMES

Estimated delivery time is generally:

6–9 business days after processing.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, or other circumstances outside of our control.

Including processing time, most orders are expected to arrive within approximately 7–12 business days.

SHIPPING COSTS

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase. The total amount shown at checkout will include the applicable product and shipping charges for your order.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided when placing your order.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at browellee@use.startmail.com.

We cannot guarantee that an address can be changed once an order has already been processed or shipped.

DELAYED ORDERS

Occasionally, orders may experience delays due to circumstances outside of our control, including customs processing, carrier delays, severe weather, high shipping volumes, or other logistical issues.

If your order is taking longer than expected, please contact us and we will assist you in checking its status.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please first check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact us at browellee@use.startmail.com so we can assist you.

INTERNATIONAL SHIPPING

Browelle may ship orders internationally. International shipments may be subject to customs procedures or import requirements depending on the destination country.

Any applicable customs duties, import taxes, or other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

CONTACT INFORMATION

If you have any questions regarding your order or this Shipping Policy, please contact us at:

Browelle
Email: browellee@use.startmail.com
Address: hogstraat 14, 3530 Houthalen-Helchteren, Belgium